1. Introduction
At Concierge Services Group, we are committed to providing the best possible service to our clients. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting one.

2. Eligibility for Refunds
Refunds are available under the following conditions:

Cancellations: If you cancel your service at least 48 hours before the scheduled start time, you may be eligible for a full refund.
Late Cancellations: Cancellations made within 48 hours of the scheduled service may incur a cancellation fee. Partial refunds may be offered depending on the circumstances.
Service Issues: If there are any significant issues with the service provided, we may offer a partial or full refund after reviewing the situation.
3. Non-Refundable Items
The following items and services are generally non-refundable:

Deposits: Deposits made to secure services or appointments are non-refundable unless specified otherwise at the time of booking.
Special Packages or Promotions: Any services purchased as part of a special package, discounted offer, or promotional deal may not be eligible for refunds.

4. Refund Process
If you are eligible for a refund, the process is as follows:

Request Submission: You must submit a refund request via email or phone within 7 days of the canceled or disputed service.
Review: Once your request is received, our team will review it and notify you of the approval or rejection of your refund within 5-7 business days.
Refund Method: Approved refunds will be processed to the original method of payment within 10 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your financial institution.

5. Changes to Services
If we need to make changes to the agreed-upon services (e.g., scheduling adjustments), we will notify you as soon as possible and offer alternatives or, if appropriate, a refund.

6. Contact Information
If you have any questions or concerns regarding this Refund Policy or would like to request a refund, please contact us at:

Email: info@conciergeservicesgrp.com
Phone: (305) 230-4244